Is RugsUSA Legit? The Verdict on This Popular Rug Retailer

Thinking of buying a rug from RugsUSA? You want to know if it’s a real, dependable seller. Here’s the verdict on this popular rug store.

Quick facts: Is Rugsusa Legit

  • ✅ RugsUSA is a legitimate online retailer with an A+ rating from the Better Business Bureau – Better Business Bureau.
  • ✅ RugsUSA has over 800,000 positive reviews from customers –
  • ✅ RugsUSA has been in business since 1998 –
  • ✅ Almost 70% of customers rate RugsUSA 4 or 5 stars –
  • ✅ RugsUSA offers a 30-day money-back guarantee on its products –


Is RugsUSA legit? Yes, it is! RugsUSA has been in business since 1998 and has an “A+” rating with the Better Business Bureau (BBB).

It offers customers a wide selection of designer rugs, home furnishings and bedding. From modern to traditional designs, there’s something for every taste and style.

Customer reviews describe helpful sales staff. They know their products and are happy to help customers find the right rug. Plus, they provide outstanding customer service.

History of RugsUSA

RugsUSA is a renowned online retailer launched in 1998. It was one of the first to open an online-only business. Its attractive selection of discounted area rugs gained a lot of customers. After nearly two decades, RugsUSA became part of American Gem Collection in 2018. This brand also includes Bellacor, Home Decorators Collection, and Lamps Plus.

RugsUSA is still a popular rug retailer. With a huge inventory and fast shipping, customers get high quality products at a low cost. This makes it a top destination for savvy shoppers.

Customer Reviews

Customer reviews can tell if a company is reliable. At RugsUSA, customers can read reviews from people who bought before them. Many reviews are positive and say the rugs are soft, colorful, and good quality. Customers also said their customer service inquiries were answered quickly and their orders were done fast.

There are a few bad reviews, but they usually just talk about delivery dates or product availability. People usually like their experience at RugsUSA, making them a reputable retailer.

Positive Reviews

RugsUSA is a renowned online seller of carpets and rugs. It offers hundreds of designs and styles, varying from cheap to designer-level quality. Plus, they have daily deals and sales to help people save money on home decor.

The reviews of RugsUSA are generally positive. Customers appreciate the selection, pricing and customer service. They also comment on how easy the website is to navigate and the checkout process is straightforward. Furthermore, they are content with the rapid delivery, usually taking only 3-4 days. And, most importantly, people are pleased with the product quality upon its arrival.

For years, customers have given RugsUSA positive feedback. From cost to quality, it is clear why RugsUSA has maintained its high marks.

Negative Reviews

RugsUSA is a popular online rug retailer, but not all customers have had positive experiences. Some have reported receiving defective items, like rugs that were discolored or had broken threads. Others have waited weeks or months for their orders to arrive.

Additionally, customer support response times have been slow and it has been reported that they are not helpful in resolving issues. Though these negative reviews exist, it is important to note that the majority of customers have had satisfactory experiences.


Customer Reviews -Is RugsUSA Legit? The Verdict on This Popular Rug Retailer

RugsUSA offers a variety of prices for different rugs. Small ones start at about $50, while bigger or unique pieces can be over $1,000. They have high-quality rugs in both expensive and budget-friendly ranges.

To save even more, look for discounts in their coupon and sales section. Join their email list and follow them on social media for regular sales and special codes.

Delivery and Returns

At RugsUSA, customers can choose from express or standard delivery. Express delivery is available for orders placed Monday-Thursday before 1:00 pm EST and will arrive within 2-5 business days. Standard delivery takes 3-7 business days. For furniture and rugs, free curbside delivery is offered. Customers can track their order status through My Account or by checking their email.

Returns at RugsUSA are free and easy within 30 days of receipt. Customers can return via mail or at a store location near them. Refunds are issued within 3-5 business days. Damaged or defective items require contacting customer service to find out if a full refund or credit towards future purchases from RugsUSA is eligible.


Verdict? Yes! RugsUSA is legit. Good quality rugs, different styles and prices make them an affordable pick for giving rooms a fresh look. Plus, free shipping and 30-day returns. But, customer service could be better than other rug retailers.

Bottom line? RugsUSA is legit for area rug needs. Best to speak directly with customer service if needed. Shopping online has its own challenges. Stay informed, have realistic expectations and you can find the perfect rug for your home, at a good price.

FAQs about: Is Rugsusa Legit

Q: Is RugsUSA Legit?

A: Yes, RugsUSA is a legitimate retailer of rugs and home goods.

Q: Where can I find reviews of RugsUSA?

A: You can find customer reviews of RugsUSA on their website and also on consumer review sites like Trustpilot and Yelp.

Q: Does RugsUSA offer free shipping?

A: Yes, RugsUSA offers free shipping on orders over $49.