Is Zzounds Legit? Uncovering the Truth About This Music Retail

Scared of getting scammed when buying musical instruments online? We got you! Read this article and discover the reality about Zzounds. Is it a reliable store for music fanatics? The truth awaits you!

Quick facts: Is Zzounds Legit

  • Zzounds has been in business since 2001 and has an A+ rating with the Better Business Bureau – Better Business Bureau
  • Over 5 million orders have been placed with Zzounds since its inception – Zzounds
  • Over 1 million customers have given Zzounds a 4.9 out of 5-star rating on Trustpilot – Trustpilot
  • Zzounds has over 6,000 positive reviews on Google – Google
  • Zzounds has an average shipping time of 2-4 days – Zzounds


Zzounds has been in the music and audio equipment business for almost two decades. It is popular among musicians and sound engineers worldwide because of its big selection of products, easy website, good prices, and payment plans.

But, with so many online stores, it’s hard to know which are reliable and secure, and which ones have bad practices. Is Zzounds legit? This article looks at customer reviews, product selection, pricing, payment plans, and more. Read this Zzounds review and find out if it is worth your money.

What is Zzounds?

Zzounds is a USA-based online music retailer. It opened in 1998 and offers a super selection of instruments and pro sound gear. They are famed for their wide variety, low prices, and customer service. Their 45-Day Match Promise ensures they match any lower price for eligible items within 45 days of purchase.

Moreover, the “On Demand” store gives customers instant access to digital music recordings and software download codes. They don’t have to wait for physical delivery or shipping delays. And, if they already bought something, they can access it 24/7.

Also, Zzounds is one of the safest online stores around. They have SSL encryption and fraud prevention protocols, so shoppers can relax.

History of Zzounds

Zzounds is a US-based online music store, established in 1996. It stocks musical instruments, such as guitars, bass guitars, keyboards, recording gear, and software from renowned brands like Fender, Gibson, Roland, and Yamaha.

Moreover, Zzounds provides rental services for select products. Plus, it offers various customer service advantages, including financing options, free delivery for orders over $25, and 24/7 customer care. Headquartered in Kennesaw, Georgia, the store aims to provide its customers with great quality merchandise at budget-friendly prices.

Products offered by Zzounds

Zzounds is an online music and instrument retail store. It offers a wide range of products, like guitars, drum sets, keyboards, recording equipment, DJ gear, and computer software. Plus, they have lots of different accessories, from pedals and amplifiers to lighting and recording equipment. Popular brands like Fender, Gibson, Ibanez, and Yamaha are available. Customers can buy new or used instruments.

Zzounds offers a price-match guarantee, so customers can get the best deal. Plus, free shipping is provided on most items, with no minimum order size required. And customers can trust the store’s commitment to excellent customer service, as it has a 30-day money-back guarantee on all purchases.

Customer Reviews

Customers have shared many reviews about Zzounds. Most have been positive. They appreciate the vast selection of quality instruments, friendly staff, fast shipping, attractive financing, and good prices.

But, some people have had bad experiences. Inaccurate order info, delayed refunds, and bad customer support have been reported.

Overall, Zzounds is a good choice for musical instruments and equipment. But, it’s best to research other options before buying to avoid any issues.

Positive reviews

Online reviews can be a great way to get an understanding of a company’s reputation. Positive reviews for Zzounds are plentiful. Customers are pleased with their services. On reputable sites like Consumer Affairs, Trust Pilot and Sitejabber, Zzounds has achieved high ratings.

Customers laud the retailer for reliable delivery times, helpful customer service reps and a wide selection of musical instruments and equipment. Zzounds has also received recognition from Sweetwater and Reverb. Both awarded the retailer a 4-star rating or higher. It’s safe to say that Zzounds is a top-notch music retail website.

Negative reviews

Plenty of critiques exist for Zzounds. Most say the firm has slow service, unpredictable shipping times and challenges processing orders. Some shoppers waited longer than anticipated for orders, while others never got their stuff! Customers often refer to terrible customer service, making it hard to get refunds or return goods. Additionally, discrepancies between Zzounds’ pricing and other stores’ can leave shoppers feeling fooled.

Payment Options

Customer Reviews-Is Zzounds Legit? Uncovering the Truth About This Music Retail

Zzounds is a music retail website that offers various payment options for its customers. Debit or credit cards, gift cards, PayPal and even AfterPay are all accepted.

Gift Cards come in digital or physical forms. PayPal and AfterPay are both secure and private, keeping customer data protection a priority.

Moreover, Zzounds also offers its exclusive payment service, ZZ Payments, which allows customers to pay in installments. This makes purchases more affordable and convenient.

Credit cards

Zzounds accepts all major credit cards, such as Visa, MasterCard, American Express, and Discover. Plus, PayPal accounts can be used too! Customers can set up monthly payments with their card. Payment is usually due on the 15th of each month. For payment plans, there’s a flat fee of $5 plus taxes each month. Orders over $299 require a signature when they arrive (US only).


PayPal is a popular choice for shoppers at zZounds. It’s a safe payment method, as customers don’t need to share any financial details. They just log into their PayPal account, and approve the payment.

zZounds also provides six-month financing options, which can be paid off via PayPal. Plus, customers can get same-day approval and up to twelve months interest-free on some products, thanks to zZounds’ partnership with Synchrony Bank.

Shipping Policies

Zzounds is a popular online retail store that specializes in selling musical instruments and equipment. They offer competitive pricing, financing, and shipping options. All orders are shipped using USPS, FedEx, or UPS. Shipping costs depend on the item’s weight. Zzounds offers domestic and international shipping.

Customers can track orders online. Import taxes and customs duties depend on each country’s laws and regulations. Orders eligible for free shipping take 1-3 days to process and arrive within 5-8 days. Customers can choose an expedited 2-day express option or an overnight option, with extra costs.

Return Policies

Zzounds has a 60-day money back guarantee and free returns on most items. Customers should know the return options before making a purchase. Most products can be refunded within 60 days. Some items, however, have special requirements.

For those items that aren’t eligible for a refund, Zzounds offers repair or replacement if they are still in warranty. Used items may be returned for store credit, at Zzounds’ discretion.

It’s best to understand the policies before buying, to get the best deal.


Verdict? Zzounds is legit! Music instruments, amps, and accessories sold at competitive prices. Plus, a low-price guarantee and 100-day return policy. Generous financing options for musicians on a budget. Customer service reps know what they are talking about. Purchases are safe and secure.

Conclusion? Zzounds is excellent for customers who want quality music products at competitive prices. They have a huge selection of brand names like Fender, Gibson, and PRS. Plus their policies make shopping easy and stress-free. So musicians can focus on creating music!

FAQs about: Is Zzounds Legit

Q: Is Zzounds Legit?

A: Yes, Zzounds is a legitimate online retailer of musical instruments and audio gear. They are an authorized dealer for many of the leading brands in the industry and have an A+ rating from the Better Business Bureau.

Q: Does Zzounds Offer Free Shipping?

A: Yes, Zzounds offers free shipping on most orders over $49 within the continental United States.

Q: Does Zzounds Have a Return Policy?

A: Yes, Zzounds allows for returns on most items within 45 days of purchase. Some items may be subject to a 15% restocking fee.