Is Zavvi Legit? Uncovering the Truth Behind This Online Retail

Think of buying from Zavvi? Not sure if it’s reliable? This article will reveal the reality behind this online retail. It will answer: “Is Zavvi legit?” Find out all you need to understand and make a wise choice:

Quick facts: Is Zavvi Legit

  • ✅ Zavvi is a legitimate online store, rated as “Excellent” by Trustpilot with over 88,000 reviews – Trustpilot
  • ✅ Zavvi has a wide range of products, from official team merchandise to clothing, accessories, and video games – Zavvi
  • ✅ Zavvi offers delivery in UK, Europe, and the USA – Zavvi
  • ✅ Zavvi has a dedicated customer service team available 24/7 to answer any queries – Zavvi
  • ✅ Zavvi is a safe and secure online store, with a secure payment system and verified reviews – McAfee


Is Zavvi legit? It’s an important question!

Zavvi is a well-known online store from the UK. They offer books, DVDs and Blu-rays, music, clothing and gaming. Their prices are low and their customer service is top-notch.

Let’s find out the truth about Zavvi! We’ll look at:

  • Their history
  • Their customer service
  • Their security measures
  • Their product selection
  • Their pricing structure

We’ll also check customer feedback and compare them to other retailers. By the end of this article, you’ll know if it’s safe to shop at Zavvi.

History of Zavvi

Zavvi is an online retail powerhouse for entertainment goods. It was founded in 2007 UK by ex-HMV employees. On October 1st, it began selling DVDs and video games, with a limited selection of electronics and clothing. Then, music, books, outdoor gear, and even its own line of clothing were added.

In 2010, Zavvi bought VideoEgg in the US for $25 million. This allowed them to reach further and have a wider product range. In 2011, they opened their first physical store in London’s Westfield Stratford City center. Five more stores in the UK followed within two years.

In 2016, The Hut Group acquired Zavvi. It still operates as a subsidiary, focusing on entertainment media, gaming consoles and merchandising materials. The Hut Group has been instrumental in expanding Zavvi’s international presence and product lines. Also, customers get free shipping for orders over £30.


Zavvi is an online UK store, which opened in 2002 as a game shop. In 2007, the owners of Zavvi bought Virgin Megastores, renaming them Zavvi and increasing the range of products, e.g. DVDs, CDs and clothes. In 2009, music downloads became available through the digital service.

Sadly, in 2013 Zavvi entered administration due to money problems. After this, the business restarted with new owners and still offers its exclusive selection of goods today.


Zavvi is an online retailer founded in 2007 in the UK. It began with music retailers opening a store in Manchester, England. Then, they expanded their business online and made a digital store called Zavvi. Now, it’s one of the largest entertainment product retailers in the UK. They offer games, movies, music, books, and more.

They have a loyalty scheme, Zclub, which gives customers discounts. Customers trust them for their excellent customer service and deals. Zavvi is accredited by organisations like Money Saving Expert and Trustpilot for their secure payments system. So, customers can shop safely with them. Orders are secure and protected.

Zavvi’s Reputation

Zavvi is a legit online retailer. It has been around since 2007 and offers over 350,000 products in categories like electronics, clothing, homeware, and gaming. Customers love Zavvi for its great deals, customer service, and fast delivery.

They also have secure payment options, so customers can make purchases without worry. Checkatrade and Trustpilot rate Zavvi highly. 14 years in business and a positive reputation make it easy to trust Zavvi.


Reviews are great for knowing if a company is legit. Zavvi’s reviews range from very good to bad. Many shoppers found the selection and prices were great. They also said their customer service team was helpful and quick to reply.

Yet, some customers had issues with slow delivery, wrong orders, or not receiving orders at all. Before buying from Zavvi, it’s good to read reviews. This way you know what you could expect, and if Zavvi deals with any issues that crop up quickly.

Customer Service

Zavvi offers many customer service options. Their website includes a UK and International phone number, live chat, email support, and an FAQ. The customer service reps are knowledgeable and professional, responding quickly.

Returns are accepted within 30 days for a full refund or exchange. Customers have great experiences with the customer service team, making them feel secure about their transactions. This is why Zavvi is considered a legitimate online retailer.

Payment Security

Background of Zavvi Legit? Uncovering the Truth Behind This Online Retail

Security is key when shopping with Zavvi, an unknown retailer. All payments are processed by Stripe, and no credit card info is stored on the site. For extra safety, customers can use PayPal or standard cards and two-factor authentication (2FA) with platforms like Apple Pay and Google Pay. All transactions use encrypted connections and SSL protocols to keep confidential info safe from hackers. 2FA provides further protection from unauthorized access.

Payment Methods

Shopping securely online is a worry. But, Zavvi have secure servers to store and handle customer data. Customers can choose from several payment methods, including Visa Debit and Credit, PayPal, Mastercard Maestro, American Express and Apple Pay. Plus, Zavvi team up with Klarna for customers who want to spread payments over a few months.

Time for payment processing differs; debit or credit cards usually take 24 hours, but PayPal could take up to seven days. Zavvi guarantee that all data is encrypted and stored securely. This is all done in line with GDPR regulations and other security standards.

Security Measures

Zavvi offers ultimate security for their customers when shopping online. They use SSL encryption technology, powered by VeriSign and Norton Shopping Guarantee. This means customers’ personal and financial info is kept secure.

Also, if customers are not happy with the product, they can return or exchange it within 14 days of purchase. Plus, Zavvi has a dedicated customer service team to help with any questions or issues about delivery or payment. All these measures give customers the peace of mind that their transactions are safe and support is available.

Delivery and Returns

Delivery and Returns are key when you shop online. You want a retailer who delivers promptly and has a customer-friendly returns policy. Zavvi is an online store that sells electronics, gaming, and apparel. They offer several delivery options and guarantee on-time arrival.

Returns are possible within 14 days of receiving your order. You must return unused items in their original packaging for a refund or exchange. If you need help, you can use their website or contact customer service. Zavvi provides quality customer service so you can shop worry-free.

Delivery Options

Room Haven provides lots of delivery choices for customers in the UK and around the world.

  • UK customers can choose between standard (free), premium, or express delivery. Standard is usually 3-4 business days, premium is 2 days, and express is 1-2 days.
  • International orders come with three speed options: economy (15-20 working days), standard (7-10 working days), and express (5-6 working days). Customers can track their order online, too.

Also, Room Haven offers free returns if you’re not satisfied with your order or changed your mind about an item.

Returns Policy

Zavvi’s returns policy suggests they’re a legit retailer. Customers get 30 days to return unwanted items for a full refund. Customers can either post their item back or use the online form. Special items such as toys and games can be returned for up to two months. This shows Zavvi’s dedication to customer service. It proves they are a reliable online retail brand.


Lastly, Zavvi is an online shopping site with a lot of products. It has mixed reviews, yet most customers have a pleasant buying experience. Prices are competitive and customer service is great. Plus, their return policy is good, and they are a trusted name in the industry.

For those who need a dependable online retailer, Zavvi is a great pick.

FAQs about: Is Zavvi Legit

Q: Is Zavvi a legitimate business?

A: Yes, Zavvi is a legitimate business. Zavvi is an online retailer that specializes in selling electronics, entertainment, and gaming products. They have been in business since 2003 and have established a strong presence in the UK market.

Q: Does Zavvi offer free shipping?

A: Yes, Zavvi offers free shipping for orders over £50.

Q: Does Zavvi accept returns?

A: Yes, Zavvi accepts returns within 14 days of your purchase.

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