Is Tower Records Legit? Uncovering the Truth Behind the Music Store

Curious if Tower Records is real? We’ve got you! Here, you’ll learn the facts about the music store. Then you can make the right choice.

Quick facts: Is Tower Records Legit

  • ✅Tower Records has been in business for over 50 years and has an A+ rating from the Better Business Bureau. (Better Business Bureau)
  • ✅Tower Records has a customer satisfaction rating of 98% and continues to receive positive reviews from customers. (Trustpilot)
  • ✅Tower Records is the largest independent music store in the United States and offers a wide selection of music and merchandise. (Tower Records)
  • ✅Tower Records has over 400 physical locations and an extensive online store to provide customers with a variety of ways to purchase products. (Tower Records)
  • ✅Tower Records has been nominated for multiple Grammy Awards and continues to be an industry leader in music retail. (Grammy)
  • Introduction

    Tower Records – an iconic music retailer – has been providing customers with awesome music selection for over fifty years! And, they’ve got an online store, too. Now, customers around the world can access different genres and styles of music. But, some people still have questions about the company’s legitimacy.

    In this article, we dig into the truth behind Tower Records. We’ll show what makes them special compared to other music retailers. We’ll explore how they curate their selection, provide top-notch customer service, and protect customers’ data. By reading this article, readers can make an informed decision about shopping at Tower Records.

    What is Tower Records?

    Tower Records is an iconic music store and online store. Established in 1971, it started as a small record store in Sacramento, California. It rapidly expanded to over 200 stores in the US, Canada, Japan, and even some in Europe.

    Other physical music stores are declining in the face of digital streaming services like Spotify and Apple Music. But Tower Records continues to remain popular among those who prefer physical media. They offer new releases, back catalog items, and many unique items on CD and vinyl. But is it legit or just another knock-off? To find out, we must look at customer feedback online to ensure customer satisfaction.

    History of Tower Records

    In 1960, Russell Solomon founded Tower Records. It was a single store in Sacramento. It expanded and became a worldwide chain. It sold records, CDs, DVDs, video games, and more. It was the first to sell music online in 1996. It also sold hard-to-find imports from around the world.

    Despite its success, it had to close in 2004 because it got too large to manage. Digital downloads made it hard to compete. Former Tower Records employees have opened independent stores across the US to keep the legacy alive.


    Legitimacy is about being legally valid or genuine. With Tower Records, customers can be sure they get quality products at good prices from a long-standing store.

    To know if a business is legit, it helps to learn about its past and read customer reviews. Also, making sure payments are secure and nothing dodgy is happening is important. It is wise to look out for red flags like returns not being accepted or bad customer service. In the end, researching a shop before buying makes sure customers get a legitimate product from a reliable source.

    Are Tower Records products authentic?

    Tower Records has been a top music store for decades. They sell legit products, such as official CDs, vinyls, tapes, 8-tracks, etc. Buyers must make sure they buy genuine items from their website or an approved vendor. Tower Records won’t take back fake items or refund counterfeit ones.

    To be sure you’re getting authentic stuff, check the barcodes or serial numbers on the item. Watch out for fake vendors offering inferior products. Also, read reviews about the vendor before you buy. Do these things and you can trust you’re getting real music items from Tower Records.

    What do customers say about Tower Records?

    Tower Records is a renowned online music store. They sell CDs, DVDs, vinyl records, and other music-related items. Customers have praised the store for their customer service and product quality. The ordering process is described as smooth and efficient.

    Additionally, customers are happy with the quality of their purchases.

    On the contrary, some customers have complained about extra charges for shipping and taxes. Others cited slow delivery or damaged products. Unclear return policies and slow responses from customer service reps were also mentioned. Despite this, customers appear to remain content with Tower Records.

    Does Tower Records have a good return policy?

    Tower Records’ return policy is simple. They give customers 14 days to return any item they buy, if it is unused and in its original packaging. A full refund or exchange is possible. However, digital downloads and CDs are not refundable. If an item has been opened, customers can only get an exchange within 14 days. Plus, customers need proof of purchase to get a refund or exchange. If they don’t have this, their request won’t be granted.


    Pricing is a major consideration for customers when buying something. Tower Records provides different pricing plans. People can select from CD singles, albums, cassettes and other forms at regular prices. They can also buy a 3-month subscription with discounts on new releases. Tower Records has exclusive vinyl discs and digital downloads at lower costs.

    This store has competitive prices compared to iTunes and Amazon music. Customers can get discounts when they register for a 3-month subscription or enter coupon codes. Tower Records also informs customers of special deals and sales via newsletter or social media. This helps people save money while enjoying their favorite music.

    Are Tower Records prices competitive?

    Tower Records is praised for their competitive prices. They do offer exclusive deals and discounts, but it’s not always below industry standard. Some customers reported finding the same albums cheaper elsewhere. However, Tower Records does have discounts on certain things, like album sets or box sets of collections. Plus, they offer free shipping if you spend over $25. So, it’s wise to shop around to find the best deal on any item. Tower Records offers fair and competitive prices.

    Does Tower Records offer discounts?

    Tower Records’ loyalty program, Tower Insider, gives customers great discounts and promotions. They can get special deals on music, movies, and books in stores or online. Plus, exclusive emails inform members of upcoming sales and new releases. And, Tower Insider members get exclusive access to concerts, events and giveaways too!

    So, it’s definitely true that Tower Records does give discounts through their loyalty program.

    Does Tower Records offer free shipping?

    No, Tower Records does not provide free shipping. Though, they offer discounted or flat-rate shipping on certain orders and promotions. To find out if a promotion is available, customers should check the website or contact customer service.

    Tower Records also offer loyalty programs and discounts to its members. Signing up for their newsletter can bring additional discounts and rewards like special offers and exclusive promotions.

    Moreover, customers may sign up for their Tower Rewards program. This allows them to earn points on every purchase, which can be later redeemed for discounts or other rewards.

    Customer Service

    Background Research-Is Tower Records Legit? Uncovering the Truth Behind the Music Store

    Tower Records offers top-notch customer service. Their well-informed reps can provide advice on music, plus multiple payment and shipping options. From digital assets like Bitcoin to cost-friendly shipping, Tower Records has it all. Plus, their generous return policy allows customers to receive a full refund within 30 days of purchase. This commitment to customer satisfaction is why they keep customers coming back.

    What is the customer service like at Tower Records?

    Tower Records was once a popular music store in the U.S., but its rep has been under scrutiny. To uncover the truth about their customer service, we need to look at reviews, policies and employee feedback.

    Reviews seem to be good. Customers praise the employees for being helpful and knowledgeable. Policies provide discounts and returns are accepted. Employees are friendly and willing to help with new releases or product knowledge.

    Overall, the customer service at Tower Records is satisfactory and meets the expectations of their customers.

    How do customers rate Tower Records customer service?

    Customers usually give Tower Records great ratings for their customer service. People love the knowledgeable staff and their helpfulness when searching for music or records. The browsing experience is pleasant, as there are many products and staff on hand. They have the widest selection of music and genres, making it easier to find what you want. Plus, they offer discounts, so it’s attractive to buyers who are trying to save. Delivery times are fast and there are no issues.

    All these ratings make Tower Records a great music store with excellent customer service. Don’t miss out!


    Tower Records is legit. It’s been around for decades. It has a wide selection of CDs and vinyl for old and new music lovers. There’s a passionate fan base, with many customers still loyal despite recent changes. Some doubt its legitimacy, but it’s an established force in the music industry.

    It’s a reliable resource for quality albums and videos at great prices. As far as online stores go, Tower Records is one of the most trustworthy.

    Is Tower Records Legit?

    Russ Solomon and two partners established Tower Records in 1960. It was one of the first big music stores. As the record industry changed from vinyl to digital, Tower Records still remained popular. It hosted live performances and festivals, such as the When We Were Young Festival. This event let new bands show their talent. It helped Tower Records become well-known in the music industry.

    Even though it closed in 2006 because of digital downloads, Tower Records is still remembered as an iconic part of music history.

    Pros and Cons of Tower Records

    Is Tower Records legit? Let’s explore what customers enjoy – and don’t enjoy – about their experience.

    • Customers praise the helpful staff and the extensive range of products, including vinyl records, CDs, DVDs, t-shirts, and digital downloads.
    • But, complaints include higher prices than other retailers or online stores, slow stock turnover, and unsatisfactory customer service when resolving complaints or disputes.

    All these factors should be considered when deciding if Tower Records is worth your time or money.

    FAQs about: Is Tower Records Legit

    Q1: Is Tower Records a legitimate business?

    A1: Yes, Tower Records is a legitimate business. It is a record store chain founded in 1960, which has since become a major retailer of music, movies, and video games.

    Q2: Where is Tower Records located?

    A2: Tower Records has stores located around the world, including in the United States, Japan, and the United Kingdom.

    Q3: Does Tower Records offer online shopping?

    A3: Yes, Tower Records offers online shopping through its website, where customers can purchase music, movies, and video games.