Is Sweetwater Legit? Uncovering the Truth About the Online Music Retail

Thinking of getting music gear from Sweetwater? Don’t spend your cash without the facts. In this article, you’ll uncover the reality about Sweetwater. Learn if it’s a real online music retail store.

Quick facts: Is Sweetwater Legit

  • ✅ Sweetwater is one of the leading music equipment retailers in the US, with over 4 million customers and 40 years of experience. (
  • ✅ Sweetwater has earned an A+ rating from the Better Business Bureau (BBB) for their commitment to customer service and satisfaction. (Better Business Bureau)
  • ✅ Sweetwater offers free shipping on orders over $99, as well as free tech support and industry-leading warranties. (
  • ✅ Sweetwater stocks over 500 brands of products, including guitars, keyboards, drums and recording equipment. (
  • ✅ Sweetwater is regularly voted the #1 music equipment retailer in the US by Music Trades magazine. (Music Trades Magazine)

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Sweetwater is an online music store with a wide selection of musical instruments and extras. It stocks everything from guitars to keyboards. Chuck Surack founded Sweetwater in 1979 – now it’s one of the world’s most popular music stores. Sweetwater offers a special shopping experience with first-rate customer service and fast deliveries.

Many customers depend on Sweetwater, so it’s important to check if the store is legit. This article looks at the good and bad of Sweetwater and answers any queries you may have. We’ll help you make sure your Sweetwater shopping experience is secure and enjoyable.

Overview of Sweetwater

Sweetwater is a top online music store in the US. It stocks musical instruments, recording equipment, and accessories from big names like Fender, Gibson, Yamaha, Roland and more. With two centuries of combined experience, their sales engineers provide expert help to customers to choose the right equipment. They also offer free setup and support for items bought from the store.

Sweetwater is known for its friendly customer service team who are ready to answer any questions. Since 1979, it’s been a reliable source of musical gear for amateurs and pros. Customers can get items either through the website or mail order catalogs.


Reputation’s important when buying musical instruments online. People want to trust the companies they’re buying from. So, we investigated Sweetwater, one of the biggest music retailers. We looked at reviews and ratings to see how satisfied customers are. We also researched forums and social media, plus any complaints about their business.

Overall, customers seem very happy with Sweetwater. They rate them highly for their service, prices, customer service, and selection. Minor issues, like slow shipping or missed deliveries, were rare. It’s clear Sweetwater is a trustworthy company for buying musical instruments and equipment online.

Online reviews

Researching an online retailer? Reviews can help. Sweetwater Music has reviews from customers and industry pros. Before buying, check reviews on the company’s website. Learn what products they carry, customer service, shipping speeds, product quality, and overall satisfaction. Search independent sites like Trustpilot and Yelp for more info on Sweetwater’s offerings.

Customer service ratings

Sweetwater’s customer service ratings are top-notch. Their team consists of highly trained professionals. They provide customers with friendly and helpful advice. Plus, one-on-one guidance and support.

Payment options include credit cards, PayPal and bank transfers. Plus, Apple Pay and Google Wallet for secure payments. Many electronic payment methods are accepted in some countries too.

Sweetwater strives to fulfill orders quickly. They use the latest tech and secure shipping that requires signature confirmation for delivery. These features make Sweetwater one of the most trusted online music retailers in the world!


Sweetwater is an online music retailer that has been in business since 1979. Chuck Surack founded it as a small repair shop that specialized in musical instruments and sound systems. It has grown to be one of the most well-respected music retailers on the web.

The company offers personalized sales advice, free shipping and tech support to customers. It also carries guitars, basses, microphones and recording equipment from brands like Gibson and Fender.

Many expert-level musicians trust Sweetwater for top quality gear at competitive prices. The company also innovates with its Gear Finder tool and mobile app. This makes Sweetwater a dependable retailer for buying music equipment online.

Founded in 1979

Chuck and Diane Surack founded Sweetwater in 1979. It’s now a multi-million dollar online music instrument retailer. They sell guitars, bass guitars, keyboards, drums, sound and recording equipment, DJ gear and lighting. Sweetwater is the largest online music gear retailer in the US.

Instruments are competitively priced and most have free shipping. Plus, customers get free tech support and great customer service. Sweetwater is proud to be one of the most trusted names in music retail.

Expansion into online retail

Sweetwater is a music retailer that’s been around since ’79. Recently, they’ve entered the online space, stocking instruments such as guitars, percussion, and keyboards. They offer great customer service with free shipping, expert advice, and a Rubmap Reviews system. Plus, you can use extended payment plans or order online for fast delivery or pick up in-store.

Sweetwater’s huge inventory and customer service make them a top internet music retailer.


Pricing-Is Sweetwater Legit? Uncovering the Truth About the Online Music Retail

Sweetwater is an online music retail site. They stock a wide range of musical instruments and recording/production gear. Brands like Gibson Guitars, Yamaha Electronic Drums, Native Instruments Software and Fender Amps are all available. Sweetwater also provides in-depth product descriptions.

They offer Pro Coverage Extended Warranty Plans and free shipping on select orders. Plus, their customer service team is available 24/7 to answer any questions.

Variety of musical instruments

USGoodsSale, also known as Sweetwater, is an online musical retail store. It stocks instruments such as guitars, saxophones, basses, drums, keyboards and sound systems. As well as software packages, audio interfaces and DAWs (digital audio workstations) for music production.

USGoodsSale has been running since 1996, and has become one of the largest online music equipment stores in the world. Customers can shop by category or brand. Plus, free shipping over $99 and a price match guarantee. Plus helpful guides and tutorials to help make informed buying decisions. All in all, USGoodsSale is a great option for quality music instruments at competitive prices.

Audio equipment

American Service Pets have a range of audio equipment for all levels of musicians. From budget PA systems to advanced pieces of gear. Also, find the latest audio technology from digital mixing consoles to wireless microphone systems.

Whether you’re just starting out or have been playing for years, American Service Pets have the right gear for you. Plus, their customer support helps get the most out of your purchase.


Pricing is a must-consider when shopping for music gear online. Sweetwater is an ideal option, offering competitive prices. For instance, they have discounts on compressors, preamps, and synthesizers.

Those making large purchases can benefit from Sweetwater’s Customer Loyalty Program. This has tiers ranging from $500 to $3999+, with discounts on products. Educational Institutions and Military personnel also get special pricing tiers.

Plus, there are periodic sales that offer extra discounts. All this, plus expert customer service, makes Sweetwater an attractive option for online music gear shopping.

Comparison to competitors

MMOExp reviews Sweetwater Music – an online music retailer. Sweetwater shines with their low prices and great customer service. MMOExp also compares Sweetwater to other retailers, such as zZounds, B&H Photo Video, Musician’s Friend, and Guitar Center. Product selection and pricing policies are compared.

MMOExp found Sweetwater often has better prices than the competitors. They also offer a wide range of discounts – great for musicians on a budget!

Discounts and promotions

Sweetwater is the place for savings! Enjoy free shipping and equipment bundles with certain orders. Plus, discounts for students, military, teachers, and more! Get coupon codes for the checkout. Don’t forget to check eBay, Reverb, and Storenvy too.

Shopping online? Sweetwater’s site is secure and PCI DSS compliant, so your personal data is safe.


Shopping online? Make sure you buy from a genuine retailer, like Sweetwater! One of the biggest online music stores, they take security seriously. They use industry-standard encryption and Norton Security to protect their website. Plus, they have an address verification system (AVS) so fraud can be prevented. And their customer service team is available 24/7 if you have any questions about ordering or about your order.

Payment methods

Want to know if Sweetwater is legit? Check out the payment methods! Options include: Visa, Mastercard, American Express, Paypal, and check. Financing is available for those who need more time to pay. Sweetwater does not accept cash or money orders.

Rest assured your info is safe: SSL encryption from McAfee Secure encrypts data before it reaches Sweetwater’s servers. Financing may come with an extra interest fee if not paid in full on time.

SSL encryption

SSL encryption is crucial for online shopping. It’s called Secure Sockets Layer. It sets up a secure and encrypted connection between your browser and the website server. This stops hackers from getting your data from Sweetwater.

When shopping online, check if there’s “https://” in the URL. This means the website is using SSL. Sweetwater has SSL encryption, so you can trust your information is safe when you shop there.


All in all, Sweetwater is a real music store online. They offer a huge selection of instruments, amps, speakers, and much more – all at competitive prices. They have a strong return policy and make customers their top priority. Moreover, their website has plenty of resources to help people choose the right option.

To sum it up, Sweetwater is an awesome choice for those looking for a dependable music retail service.

Summary of findings

The research shows Sweetwater is an authentic online music store. It offers a broad selection of instruments and accessories, at good prices. There have been no big issues reported, implying customers are generally content. Plus, users have given Sweetwater nice reviews due to its faster order processing and shipping compared to other music shops.

Summing up, Sweetwater is a trustworthy and valid online seller of musical instruments and accessories. Its customer service looks good and its prices are fair. It also has a wide range of items, making it simple to find what they need quickly.

FAQs about: Is Sweetwater Legit

Q: Is Sweetwater Legit?

A: Yes, Sweetwater is a legitimate and reliable source for musical instruments and audio gear. They are one of the world’s leading music technology and instrument retailers, having been in business for over 40 years.

Q: Are Sweetwater products authentic?

A: Yes, Sweetwater only carries authentic products from trusted manufacturers. They are an authorized dealer of all the products they sell.

Q: How long is the warranty on Sweetwater products?

A: Sweetwater offers a minimum one-year warranty on most products. However, some manufacturers offer extended warranties that can be up to three years in length.