Weighing up booking a hotel through Hotels.com? No need to worry! This article will let you know all you need to understand before you book a hotel with them. Let’s get to it!
Contents
Quick facts: Is Hotels.Com Legit
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Introduction
Hotels.com: an online travel booking platform? Legit or not? Good news – it’s totally reliable!
You can be sure your reservation will be held and honored. Plus, there’s a 24/7 customer service line if needed.
Plus, Hotels.com offers an extensive rewards program! Loyalty points and discounts with every eligible booking – what more could you want? They’ve been in business since 1991.
So when looking for your next hotel stay, trust Hotels.com!
Company Overview
Hotels.com is a top online accommodation website. It helps customers to find great prices on hotels, motels, B&Bs and more. Established in 1991, Hotels.com now has offices in over 30 countries. It’s an incredibly successful travel website, giving access to 650,000 properties in 200 countries.
Hotels.com is owned by Expedia Group and is part of the same family of brands, such as Expedia, Orbitz and Travelocity. They work as an intermediary to make sure customers get the best rates when booking. Plus, Hotels.com offers discounts throughout the year, so customers can grab cheap yet quality accommodations for their trips.
History
In 2016, two Harvard Business School graduates, Rajul Kapoor and Jinhua Zhao, founded Snaptravel. They focus on providing travelers with high quality hotel stays at discounted prices, up to 40% off regular prices. This, while still giving customers an exceptional experience.
Snaptravel is now one of the fastest growing online travel booking sites in North America. Top publications such as Forbes and Fast Company have featured them, and they have had a promotional partnership with Google’s hotel search engine. They are members of the Better Business Bureau (BBB) and maintain high customer service ratings.
Services Offered
Hotels.com offers a variety of services and payment options. These include credit/debit cards, Paypal, Apple Pay, bank transfers, gift cards, and Google Pay. They also provide a Price Match Guarantee. This promises the lowest rate, or they’ll refund the difference.
Customers can join the Welcome Rewards Program to earn points with each booking. These can be used for future stays or products from the online store.
Availability and payment methods may differ depending on your location. It’s best to check with Hotels.com first.
In conclusion, Hotels.com is legit and offers locations worldwide.
Customer Reviews
Customer reviews can be a great way to find out if Hotels.com is real or not. Taking the time to read reviews can tell you what other customers have experienced while booking through Hotels.com. Remember, Hotels.com might list some hotels, but this doesn’t mean they are connected to them. So when reading customer reviews, focus on the website itself, not the individual hotels listed.
When looking at customer reviews, consider both the positive and negative feedback from people who have booked through Hotels.com. Pay attention to how recent the reviews were written and if the reviewer followed through with the booking. This will help you decide if Hotels.com is legit and trustworthy.
Positive Reviews
Before you book with Snaptravel, check out reviews. This is important when booking with any company. You want to make sure they are reliable.
Snaptravel has many positive reviews on different sites. From better business bureaus to travel websites. Customer reviews can show you the quality of customer service.
Positive reviews mean customers had a good experience. Negative reviews may tell you about problems with booking or staying at the hotel. It’s worth reading reviews before deciding if Snaptravel is for you.
Negative Reviews
Researching if Hotels.com is legit? It’s essential to look at both positive and negative reviews. Unhappy customers can give a good insight on how the website serves them.
Negative reviews often complain about long wait times for cancellations or customer service help. Others say their website is difficult to use and rooms don’t match what was shown in the pictures.
It’s significant to remember that customer satisfaction can depend on hotel reputations and customer service issues. These are things Hotels.com can’t control.
Pricing
Hotels.com is legit and offers competitive prices on hotel stays. You can find great deals plus exclusive discounts with the Hotels.com Rewards program. Up to 10% off select hotels when you book through the website or app. Be aware that taxes and fees can vary from location to location, so advertised prices may differ. Always read the booking details before making your reservation. Know what type of info will be required at checkout.
Pros
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Scribie offers quick turnaround, often within 48 hours. They strive for accuracy. Customer feedback and corrections are taken care of by their skilled live-support team. Your data is safe with Scribie. Their reliable network of transcribers work around the clock.
Cons
Hotels.com has some issues. For example, there are many different hotels listed and their policies differ, making it hard to find one with the right cancellation policy. Also, if you don’t cancel and book a new one within 24 hours, you’ll pay a 10% fee. The rewards program is unclear and customer service isn’t great. If you’re looking for boutique hotels or resorts in less popular areas, Hotels.com may not have what you need. Snaptravel may be a better alternative.
Security
Security is key when booking online. Hotels.com has taken steps to protect your data and payment information.
- TLS, a security protocol, encrypts their website.
- SSL technology safeguards payment info from third parties and attackers.
- A unique request ID identifies fraudulent behavior or unauthorized access.
- The secure server environment stores personal and credit card info on a special server. It prevents theft and misuse.
Payment Security
Fragrancenet is dedicated to protecting customers’ payments. All payment information is encrypted and safeguarded to the highest standards. Customers can trust their data with FragranceNet.
They offer a variety of payment options, such as major credit cards, PayPal, and Apple Pay. Plus, customers can store their payment info for quick checkout in the future. FragranceNet also has its own secure online payment system, so customers don’t need to go through third-party vendors.
To ensure total security, each order requires two forms of authentication: an email verification, and a secure code.
Data Security
When booking a hotel online, it’s key to check your data is safe. Hotels.com has been certified by McAfee Secure since 2013. This means they follow industry standards for storing data safely, like encryption tech. Strict policies and procedures also make sure customer info stays secure. Plus, purchases are processed through a secure payment gateway to protect credit card info.
Conclusion
Hotels.com is legit and reliable for reserving hotel rooms. It has a great selection of lodgings – from independent boutique hotels to famous international chains. Prices are competitive, making it an easy place to look for accommodation. There’s a loyalty rewards program too, so customers save more when they book more.
Hotels.com takes extra steps to keep customer info safe. It never stores passwords or credit card numbers. So, it’s secure to use and customers’ personal data stays private when they book through the site.
FAQs about: Is Hotels.Com Legit
Q: Is Hotels.com a legitimate travel service?
A: Yes, Hotels.com is a legitimate travel service. Hotels.com is part of the Expedia Group, a publicly traded company established in 1996.
Q: How does Hotels.com guarantee customer satisfaction?
A: Hotels.com offers a Best Price Guarantee to ensure that customers get the best prices. In addition, they have a customer service team available 24/7 to assist with any customer inquiries or concerns.
Q: Does Hotels.com have customer reviews?
A: Yes, Hotels.com has customer reviews for all of their listed hotels. Customers can read reviews from previous guests to help them make an informed decision when booking a hotel.