Is Costway Legit? Uncovering the Truth About the Online Retailer

Pondering getting from Costway but unsure if it’s trustworthy? Dig in to discover the reality about the online store as we investigate their reviews, return policy, and more. You can make a wise decision with assurance.

Quick facts: Is Costway Legit

  • ✅ Costway has an A+ rating from the Better Business Bureau (BBB) – Better Business Bureau
  • ✅ Costway has over 20,000 loyal customers and a 98% customer satisfaction rate – Costway
  • ✅ Costway has over 6 million products and over 1,000 categories – Costway
  • ✅ Costway has a 24/7 customer service team to provide support – Costway
  • ✅ Costway has a secure online payment system – Costway


Costway is an online store that deals in a lot of stuff – from furniture to electronics to fitness equipment. They mention their goal is to offer “affordable, quality products at unbeatable prices” and free shipping on orders over $25.

Launched in 2008, Costway has become one of the most popular online retailers. But is Costway legit? Let’s take a look! We’ll review their customer service, return policy, payment options, and more. We’ll compare them to other stores so you can decide if Costway is the right place to shop.

What is Costway?

Costway is an online retailer. They offer furniture, appliances, toys and much more. They began in California in 2008 and now serve customers around the world. People can either buy items directly from their website or through third-party retailers. Orders over $49.99 get free shipping and there is a 30-day return policy.

Refunds and exchanges are both available.

Costway provides customers with quality and service. They work with reliable suppliers to guarantee that all products are original and up-to-date. They also give 24/7 customer service via phone, email, chat, or contact page. Costway has an A+ rating from the Better Business Bureau too. This is because of the dedication to customer satisfaction and quality products.

Costway Reputation

Costway is a popular online store that has been around for over 10 years. It is based in the USA, and has more than 2000 warehouses spread across different continents – North America, Europe, Australia, and Asia.

It is known for its wide variety of goods, competitive prices, fast delivery, great customer service, and secure payment system. Prices are usually lower than other stores, but the quality of the products is still reliable.

To know how Costway is doing, they collect reviews through Bizrate Insights. This helps them understand customer needs and expectations.

The reviews are positive – Costway has a 4.7/5 star rating from over 150K ratings on Bizrate Insights. That’s a great reputation!


Reviews can tell you if Costway is real or not. There are many reviews online from customers. Most say good things about customer service and the products arriving on time. Shopping from Costway includes free shipping for orders over fifty dollars. People also said they liked the selection and prices.

Not all reviews are positive though. Some customers had troubles like slow processing or wrong orders. Remember that reviews should be taken with a grain of salt. Do more research before making any buying decisions.

BBB Rating

The Better Business Bureau, or BBB, is a non-profit organization. It supports trust between businesses and customers. It grades or rates businesses based on criteria like customer complaints, advertising accuracy, and business transparency.

Costway has an ‘A’ from the BBB. This shows it has been around for at least a year and solves customer issues in an acceptable way. But, the BBB says to ‘be aware’ when buying online because of potential scams and frauds. Also, buyers should be careful when buying from unknown websites.

Costway has a good BBB rating, but users should still be cautious when buying from this online retailer like with any other new company that offers services online.


To decide if Costway is legit, we should check out customer reviews and complaints. Sadly, there seem to be several complaints regarding Costway. They range from long shipping times to product quality problems.

A search on consumer sites like the Better Business Bureau or Pissed Consumer shows a lot of negative reviews and stories. These may not all be true or represent the whole company, but they give us an idea of what customers think.

Generally, the common complaints about Costway are slow shipping, bad product quality and customer service difficulties. Some of these could be isolated cases and not how Costway usually works.

Costway Security

History-Is Costway Legit? Uncovering the Truth About the Online Retailer

Costway is a trustworthy online retailer selling various items. It has made a solid place in the US and overseas, with offices in both countries. Costway offers customers quality goods at affordable prices.

When shopping at Costway, be aware that it won’t ask for any payment until the items reach you. Plus, all transactions are safeguarded by SSL encryption technology. Furthermore, it offers multiple payment methods such as PayPal, Apple Pay and credit cards. Moreover, there’s free shipping within the continental US on most orders.

Costway takes steps to protect customer information and provides top-notch customer service. This way, they make sure their customers have a pleasant shopping experience each time they buy from them.

Payment Methods

Payment at Surveys on the Go is safe, fast, and simple. They accept major debit and credit cards. Plus, PayPal, Apple Pay, and Amazon Pay are accepted too. All payments are processed through their website securely. The double-security layer gives an extra layer of protection.

They also offer a money-back guarantee if the product isn’t satisfactory, arrives damaged, or isn’t delivered. So customers can rest easy knowing their payment is secure if something goes wrong.

Data Security

Online shopping requires safety and privacy. Sadly, many stores are vulnerable to hackers who could access personal info if the site isn’t secure. Costway takes precautions. Their website has HTTPS secure protocol and advanced encryption. They’ve partnered with Norton and ESET for maximum protection. Customers can also use their own encryption software when ordering with CostwayCC. Payment info won’t be stolen or misused by external sources on this website.

Costway Shipping

Costway has been in the retail industry for 10+ years. They offer a range of products from home appliances to outdoor items. If you spend over $50, you get free shipping. Costway delivers to residential and business addresses. You can use their calculator to estimate shipping costs.

Costway packs products well, and their customer service team is ready to answer any questions. Their mission is to make your shopping experience stress-free. Their policies are designed to ensure quality service, competitive pricing, and fast delivery.

Delivery Times

Delivery times and costs are crucial when shopping online. With Costway, delivery times depend on the products and your location. In the US and Canada, shipping takes 2-6 days. International shipping takes 7-21 days. Low fees are based on product weight.

Costway employs various shipping carriers and uses streamlined logistics solutions to ensure fast delivery at low costs. So, you can get your items quickly!

Return Policy

When deciding if a company is legit, their return policy matters. Costway gives customers 30 days to return their items for a full refund. The items must be unused, in the original packaging and free from damage due to improper installation or use. Before shipping, customers must contact customer service and provide proof of purchase. Costway takes care of return shipping if customers use customer service channels.

This helpful return policy gives customers peace of mind that they won’t be stuck with a defective item.


In short, Costway is legit. They have great products, fast shipping and a range of payment options. Plus, their customer service team is always ready to help.

The website has awesome features too – like secure payments and returns. And they offer discounts and promotions on select items for extra savings.

So, if you’re looking for a reliable online store with quality products at good prices, Costway is worth a look!

FAQs about: Is Costway Legit

Q1: Is Costway legit?

A1: Yes, Costway is a reputable company that provides high-quality products to customers around the world.

Q2: Is it safe to shop at Costway?

A2: Yes, Costway uses secure payment methods and has a fully encrypted website so it is safe to shop there.

Q3: Does Costway offer free shipping?

A3: Yes, Costway offers free shipping on orders over $50.