Is Bitmart Legit? Uncovering the Truth Behind the Crypto Exchange

Think of using Bitmart to trade crypto? Uncover the reality before you sign up. To know if Bitmart is legit and its services are safe, look into it. That way, you can dodge any risks when trading digital assets.

Quick facts: Is Bitmart Legit

  • ✅ Bitmart has been in business since 2018 and has an A+ rating from the Better Business Bureau (BBB) – BBB
  • ✅ Bitmart is a global leader in cryptocurrency trading and has a 24/7 customer service team – Bitmart
  • ✅ Bitmart is one of the few exchanges that offer zero-fee trading – Bitmart
  • ✅ Bitmart has a strong security system with advanced encryption and two-factor authentication – Bitmart
  • ✅ Bitmart has been featured in major publications such as Bloomberg and ForbesForbes, Bloomberg

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Bitmart is a crypto exchange, set up in 2018. They aim to offer users a secure and reliable platform for trading digital assets. The exchange is based in South Africa. But, offices have opened in USA and Japan too.

Bitmart offers spot trading, options trading, margin trading and over-the-counter services. It can be accessed on both desktop and mobile devices.

With the crypto market rapidly expanding, people are asking if Bitmart is legit. This article dives deeper into Bitmart’s security measures, the range of cryptos available, features on their platform and the customer support they offer:

  • Security measures
  • Range of cryptos available
  • Features on their platform
  • Customer support

Overview of Bitmart

Bitmart is a popular online crypto exchange. It’s been in the crypto world for over two years. The platform offers a great selection of coins and tokens, like popular altcoins and new digital assets. Bitmart is known for its competitive fees and fast order execution. They even provide margin trading for advanced traders. But no worries, it’s still easy to use.

Plus, the platform offers other services like OTC trading, wallets, and merchant solutions. And their comprehensive customer support is available on their website, by email or by phone. That’s why Bitmart is reliable and trustworthy.

History of Bitmart

Bitmart is a crypto exchange that started in 2017. It is based in Johannesburg, South Africa as Bitmart Global FZE. It has become one of the top 10 exchanges for BCH/USD and ETH/USD trading pairs according to CoinGecko data in 2021.

Bitmart also offers Giftexpress. This is a prepaid voucher system that allows users to buy gift cards from brands such as Amazon, Apple iTunes, and Google Play using cryptocurrency. Payments can be made in BTC, ETH, USDT and BCH.


When it comes to safety, Bitmart isn’t as secure as other platforms. It doesn’t have cold storage digital wallet functionality and its hot wallets have limited security features. This makes it easy for hackers to access user funds if they get into the user’s account. So, users need to be extra careful when depositing their funds into Bitmart and only do it if they trust the platform.

Moreover, Bitmart doesn’t offer two-factor authentication or other industry-standard advanced security measures. Though this is concerning, users can still make sure their accounts are secure by:

  • using a strong password
  • monitoring their transactions for any suspicious activity

Lastly, crypto exchanges can be targets for hackers. So, users should try not to leave funds in the exchange for too long.

Bitmart’s Security Measures

Bitmart has several security measures to provide a secure trading environment. This includes 2FA for account logins, disallowing IP login access when using public networks, and HTTPS encryption. They also use Google Captcha. 80% of Bitmart’s crypto assets are stored in cold storage wallets. This ensures users’ funds aren’t at risk of being stolen. Plus, the exchange stores funds in different accounts than those used for daily activities. Whitelisted IP addresses offer added protection. Users can request to enable whitelisted IPs when logging into their accounts. All of these measures protect users from internal and external bad actors.

Bitmart’s Security Protocols

Bitmart is a crypto exchange platform with high grade security protocols. It encrypts data in multiple layers, uses digital signature authentication, and has an internal firewall. Also, Bitmart checks and monitors the platform’s safety with automated systems and manual audits. Plus, customer banking credentials are not stored so there’s no worry about outside unauthorized access.

These security measures ensure users’ crypto assets are safe when trading on Bitmart. On top of that, the platform offers comprehensive investor protection policies for customer trust.

Bitmart’s Security Team

Bitmart’s Security Team works hard to make a safe and dependable cryptocurrency trading platform for customers. This team consists of top-notch crypto experts who aim to keep the Bitmart network secure and stable.

They have set up multiple layers of security, such as cold storage wallets and multi-signature authentication. They also upgrade their security protocols often to stay up-to-date with the newest market trends. Customers get access to tools for tracking account activity and notifications about suspicious or fake activities on their accounts.

Bitmart’s dedication to safety and security builds trust and loyalty among its customers.


Fees are a key factor to think about when assessing any crypto exchange. Bitmart charges both Maker and Taker fees. They vary depending on the volume of trades in a month. The Maker fee is paid when a user posts an order on the orderbook. The Taker fee is paid when a user matches with an existing order. Bitmart’s fees depend on the trading volume for the month. Discounts get bigger as higher thresholds of trading volume are met.

Bitmart also charges withdrawal fees for all supported coins. These change often. A list of present fees can be found in their “Terms & Conditions” on the website.

Checking fees is critical before using an exchange. It’s important since they can influence profit over time. Fortunately, Bitmart is usually thought of as one of the most cost effective exchanges due to low Maker/Taker fees and reasonable withdrawal costs.

Trading Fees

When trading digital assets on Bitmart, a fee must be paid. This fee is in the quote currency and is calculated based on the total value of the trade. The fees differ for each pair. Taker trades have higher fees and maker trades have lower fees. Fees decrease with higher trading volume.

Bitmart also charges a withdrawal fee, varying by asset type.

Bitmart provides various secure payment methods, including credit cards and bank transfers. Cryptocurrency payments such as Bitcoin, Ethereum and Litecoin are also accepted. Withdrawal processing times depend on the payment method used, typically ranging from five minutes to 24 hours. Bitmart offers an easy-to-use platform, allowing users to manage their trading from anywhere.

Withdrawal Fees

Bitmart’s withdrawal fees vary. For instance, withdrawing BTC via Credit/Debit Card is 0.0005 BTC. Bank Transfer withdrawal will be 0.1%. Lower-cost alternatives are available. For example, withdrawing Ethereum costs 0.01 ETH, and Ethereum Classic costs 0.001 ETC.

Bitmart’s fees are lower than most exchanges, making it a great choice for traders.

Deposit Fees

Bitmart has low deposit fees. Usually, they don’t charge any deposit fees for crypto assets. But, the coin you deposit might have a fee from the network. Bitmart can’t control that.

If you’re sending Ethereum deposits to Bitmart, there’s a small network fee of 0.01 ETH. This fee is paid by Bitmart for a fast and secure deposit. All deposits are free and usually take 10 minutes to be credited.

Customer Support

Pricing and Payment Methods -Is Bitmart Legit? Uncovering the Truth Behind the Crypto Exchange

When evaluating a crypto exchange, customer support is a top priority. Bitmart shows they take their users seriously, offering 24/7 help across numerous channels, like live chat and email. Plus, a comprehensive FAQ page is on their website and they’re active on social media. Plus, if your account gets locked out, they provide full account recovery. All in all, Bitmart offers great customer support, offering users peace of mind.

Availability of Customer Support

Customer Support is essential for any crypto exchange. Investors need quick and reliable help with queries, and technical issues. Bitmart does well here. They have one of the best customer services amongst other exchanges. You can contact them through Telegram, Twitter, and e-mail. Their team is available 24/7 and they respond to your questions quickly.

They also have a customer service portal where you can submit queries and get responses from a representative. This proves that Bitmart provides good quality customer service with experienced reps who answer your questions in real-time.

Quality of Customer Support

Bitmart knows customer support is essential for digital exchanges, especially for crypto. They offer it in multiple ways – email, in person, and a live chat portal. Plus, the FAQs page can answer general queries.

Bitmart goes above and beyond. If a user needs more technical knowledge than most, they can contact Bitmart’s experts. 24/7 live chat in multiple languages is also available. It seems like Bitmart puts customers first, helping them to have the best trading experience.

Response Time of Customer Support

Yandy’s customer support response time is amazing! You get a response in under 30 seconds. The customer service agents are helpful and knowledgable. Plus, the response time has stayed consistently quick. This allows customers to feel secure and trust Yandy. They know their queries will be answered quickly and effectively.

To top it off, Yandy provides customer support in multiple languages. This helps customers all over the world communicate. Every customer query is responded to personally and promptly. This means issues can be resolved without any delays or misunderstandings.


Bitmart is a genuine crypto exchange. It offers users a complete platform to buy, sell and trade different cryptos. Its platform hints at high security and reliability. Also, it has good features like copy trade and BMX token which allows users to pay less fees. It has fast become one of the top crypto exchanges with a trading volume of over $1 billion in less than 3 years! Plus, its customer service team is both knowledgeable and helpful.

All these reasons make Bitmart a great choice for anyone wanting to buy, sell or trade cryptos.

Summary of Findings

Research shows Bitmart is a legit crypto exchange. It’s regulated and adheres to AML/KYC laws, plus two-factor authentication for secure trades.

Features make trading easy for users, like charts, spot trading, options/futures, OTC, and more. It’s great for both beginners and pros. However, fees are high compared to some other exchanges.

That’s why many users rate Bitmart highly. It provides security and ease of use in an all-in-one platform.

Final Thoughts

At the end of the day, it’s your choice whether to trust Bitmart’s shipping and delivery process. It offers high-level security for digital assets. Plus, reviews from customers are very positive.

Bitmart accepts many payment methods like BTC, ETH and DASH. Delivery times vary but customers usually get their orders within 7-14 days. In conclusion, Bitmart is a secure and efficient way to store digital assets.

FAQs about: Is Bitmart Legit

Q: Is Bitmart a legitimate company?

A: Yes, Bitmart is a legitimate company offering a wide range of cryptocurrency services including buying, selling, and trading.

Q: Are there any fees associated with trading on Bitmart?

A: Yes, there are fees associated with trading on Bitmart. The fees vary based on the type of transaction and the amount being traded.

Q: Is Bitmart secure?

A: Yes, Bitmart is a secure platform that uses the latest encryption technology to protect user data and funds.